Privacy Policy
Effective Date | 11/1/26
Luminous Tulip (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit luminoustulip.com, contact us, or use our services.
Our services include website design and development, search engine optimization, AI solutions, social media, and business solutions. Where we process information on behalf of a client, our client agreement and any applicable data-processing terms also govern that work.
Information We Collect
Information you provide
Depending on how you interact with us, we may collect:
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Your name, email address, telephone number, business name, and website address.
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Messages, project requirements, and other information you submit through forms, email, or other communications.
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Documents, images, website content, and other materials you provide for a project.
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Billing information and transaction records when you purchase services.
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Information you submit through AI-assisted features or connected business tools, when those features are used.
Please avoid submitting passwords, government identification numbers, payment card details, or other sensitive information through general contact forms, email, or AI chat features.
Information collected automatically
Our website and its supporting providers may collect technical information such as your IP address, browser type, device information, pages visited, referring website, and the dates and times of visits. Cookies or similar technologies may also collect information about website use.
Information from connected services
If you authorize a connection to another service, we may receive information made available through that connection. Depending on the integration, this may include contact records, calendar information, website analytics, social media content, or project information.
How We Use Information
We use personal information as needed to:
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Respond to inquiries and discuss potential projects.
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Prepare proposals, provide services, and manage client relationships.
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Operate authorized AI features, automations, and integrations.
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Process transactions and maintain business records.
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Maintain, troubleshoot, and improve our website and services.
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Protect against fraud, misuse, and security incidents.
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Send service communications and permitted marketing communications.
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Meet legal obligations and resolve disputes.
3. Cookies, Analytics, and Tracking
Cookies are small files stored on your device. Similar technologies may include pixels, tags, and local storage. These technologies can support website functions, security, preferences, and usage measurement.
You can use your browser settings to manage or delete cookies. Blocking some cookies may affect website functionality. Browser controls may not prevent every form of data collection.
VERIFY BEFORE PUBLISHING 1: [Identify the active analytics tools, advertising pixels, embedded content, and cookie controls. State their purposes, what information they collect, whether third parties track visitors across other websites, and how visitors can make choices. Also state the website’s actual response to Do Not Track and Global Privacy Control signals. Do not describe a cookie-preference button unless one is installed and working.
4. Service Providers and Other Disclosures
We may provide information to companies that support our operations, such as website hosting, email, data storage, analytics, payment processing, customer management, and AI or automation providers.
These providers may need to process information to perform their services. Processing by a service provider involves access to information even when that information is not sold or used for advertising.
We may also disclose information when necessary to comply with applicable law or valid legal process, protect rights and safety, investigate suspected fraud or security incidents, or carry out an action you request or authorize.
Sale or sharing of personal information
VERIFY BEFORE PUBLISHING 2: [Your intended statement is: “Luminous Tulip does not sell personal information or share it for cross-context behavioral advertising.” Publish this statement only after confirming that your analytics, advertising, and other providers’ terms and settings support it. If they do not, describe the actual disclosures and provide any legally required privacy choices.]
5. AI Tools and Automation
We may use AI-assisted tools to support customer inquiries, draft or organize content, summarize information, and carry out authorized business workflows. The information processed depends on the feature or service being used.
When information is submitted to an external AI service, that provider may process the submitted content, related instructions, and generated responses. Personal information included in a message, document, or other input may therefore be processed by that provider.
VERIFY BEFORE PUBLISHING 3: [Identify the AI providers that receive personal or client information. Explain their actual retention practices, any human review, and whether submitted information or generated responses can be used to train or improve their models. Confirm the relevant account settings and contractual terms before making a “not used for AI training” promise.]
If you have questions about AI processing for your project, contact us before submitting sensitive or confidential materials. We can discuss the proposed workflow and any available alternatives.
6. Connected Accounts and Integrations
Integrations may connect services such as scheduling tools, customer management systems, email platforms, social media accounts, or website software. The information accessible through an integration depends on the permissions granted and the workflow being used.
You can generally manage or revoke a connection through the connected service’s account settings, or contact us for assistance. Revoking access stops future access through that connection but does not automatically delete information already received or records we must retain.
P: Third-party services also have their own privacy policies governing their collection and use of information.
7. Payments
When you make a payment through a payment provider, that provider processes the payment information submitted through its system. We may receive billing details, payment status, transaction identifiers, and other information needed to manage the transaction.
The payment provider’s privacy policy also applies to its handling of payment information. Please do not send full payment card details through our general contact form or email.
8. Email Communications
We may send communications about inquiries, proposals, projects, billing, or other requested services.
If you receive marketing emails from us, you can unsubscribe using the instructions in the email or by contacting hi@luminoustulip.com. Opting out of marketing does not stop necessary communications about an active project or transaction.
9. Information Retention and Security
We retain personal information for as long as reasonably needed for the purposes described in this policy. Retention depends on the nature of the information, the services involved, our relationship with you, and applicable legal, accounting, and dispute-resolution requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or electronic storage system can be guaranteed completely secure.
10. Your Privacy Choices and Requests
You can contact us to ask about the information we hold about you, request a correction, request deletion, or discuss your privacy preferences.
Depending on your location and the laws that apply to our business, you may have additional rights, such as access to or a copy of your information, restrictions on certain processing, or an appeal of a decision concerning your request.
Send requests to hi@luminoustulip.com. We may need to verify your identity or authority before acting on a request. Some information may need to be retained for legal, security, or other permitted reasons.
We will respond as required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights. If an applicable law gives you an appeal right, you may submit an appeal to the same email address.
11. Children’s Privacy
Our website and services are intended for businesses and adult users, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
12. Links to Other Websites
Our website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies. Review those policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. We will post the revised policy here and update its effective date. Where required, we will provide additional notice or obtain consent before applying changes.
14. Contact Us
For privacy questions or requests, contact:
Luminous Tulip
312-610-3312